I signed up for a newsletter but am not receiving any emails. What can I do?

If you've signed up for a newsletter and haven't received your first email or you've been receiving emails and suddenly they've stopped coming, don't fret! Here are some trouble-shooting tips to help you get emails again from your favorite Substack writers.

Try testing your email address

To test whether your email delivery is working for a publication, navigate to https://publicationname.substack.com/account/email-test

You'll need to replace "publication name" with the name of the writer's Substack.

For example, if a newsletter you subscribe to is "Skyline Trails", enter the following URL:

https://skylinetrails.substack.com/account/email-test.

Check your email settings

  • If you have a Gmail, check your Promotions tab. If a newsletter is in that section, move it to your Primary inbox.
  • Is the email in your Spam or Junk folder? If so, unblock sender and move to Inbox.
  • It’s also possible that your email server (especially if you're using a government, education, or corporate address) could be blocking our servers. In this case, you or your IT department will want to whitelist on@substack.com as a safe-sender in your email account. 

There may be an email block

Go to your Substack account and see if there's an "Email block" message from Substack.

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Follow the instructions on how to clear the email block.

If you're still not receiving any Substack emails, contact Support here.

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