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General

  • How do I see a list of all my subscriptions?
  • What cards do you accept?
  • Will my subscription automatically renew?
  • Why is my payment to renew a subscription failing?
  • How do I change my subscription plan?
  • I requested my account password, but I haven't received an email.
  • I signed up for a publication, but their emails aren't getting through. What should I do?
  • How do I update my payment information?
  • How do I update my email address?
  • How do I update my profile photo and bio?
  • I can't use Stripe. Do you accept PayPal, crypto, clamshells, etc?
  • Why isn't my postal code working?
  • How do I give a subscription as a gift?
  • I'm part of a group that wants to subscribe to a publication. Can we sign up for a group subscription?
  • I'm the administrator of a group subscription. How do I add more members?
  • How do I donate a subscription?
  • How do I get an invoice for my subscription?
  • I subscribed to a publication, but they haven't published anything in awhile. What's going on?
  • As a reader, can I pause my paid subscription?
  • How do I cancel my subscription?
  • How do I request a refund?
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