Subscriber troubleshooting
- A subscriber told me they aren't getting my emails. What should I do?
- How do I revoke a subscription or remove someone from my list?
- How do I issue a refund?
- A subscriber told me my newsletter looks all messed up in their email client. Why?
- Someone subscribed to my publication and had a payment failure, but they still got a success page on Substack. Is this a bug?
- People are telling me they're blocked from paying to subscribe. Why?