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Subscriber troubleshooting

  • A subscriber told me they aren't getting my emails. What should I do?
  • How do I revoke a subscription or remove someone from my list?
  • How do I issue a refund?
  • A subscriber told me my newsletter looks all messed up in their email client. Why?
  • Someone subscribed to my publication and had a payment failure, but they still got a success page on Substack. Is this a bug?
  • People are telling me they're blocked from paying to subscribe. Why?
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