Writers
If you're writing on Substack, get help with all your publishing, payments, and people questions here.
General
- How can I export my invoice data for tax purposes?
- How do I cancel a subscription and issue a refund for a paid subscriber?
- Can I write in a language other than English?
- What is an alias record?
- How do I configure a CNAME with my registrar?
- Does my Substack URL have to include www?
Your publication
- How do I share posts or publications from other writers on my Substack?
- How do I change the currency on subscription plans?
- How do I set up my Stripe account to start receiving payments?
- How can I customize renewal reminder emails?
- How do I turn off paid subscriptions?
- How can I create multiple newsletters or podcasts under one publication?
Publishing a post
- How can I reply on another writer's post?
- How can I add a guest author to a post?
- How do I add alt text to an image?
- How do I edit my post's URL?
- Can I add multiple contributors to a byline?
- How do I publish a new post?
Subscriber troubleshooting
- A subscriber told me they aren't getting my emails. What should I do?
- How do I revoke a subscription or delete someone from my list?
- A subscriber told me my newsletter looks all messed up in their email client. Why?
- Someone subscribed to my publication and had a payment failure, but they still got a success page on Substack. Is this a bug?
- Readers are saying that they're blocked from paying to subscribe. Why?