Writers
If you're writing on Substack, get help with all your publishing, payments, and people questions here.
General
- What is an alias record?
- How do I configure a CNAME with my registrar?
- I want to use a root domain without www
- How do I set up my custom domain?
- How do I see a list of publications that I write or contribute to?
- How do I get my email out of the Promotions tab?
Your publication
- What is the meaning of each source on my Stats page?
- How are "Opens" captured?
- Can I make a private Substack publication?
- What are email list verifications?
- How do I add tags to my publication?
- Why are my open rates low?
Publishing a post
- Can I add multiple contributors to a byline?
- How do I publish a new post?
- How do I publish a podcast episode?
- How do I start a discussion thread?
- How do I schedule a post for a future date?
- What's the difference between public and subscriber posts?
Subscriber troubleshooting
- A subscriber told me they aren't getting my emails. What should I do?
- How do I revoke a subscription or remove someone from my list?
- How do I issue a refund?
- A subscriber told me my newsletter looks all messed up in their email client. Why?
- Someone subscribed to my publication and had a payment failure, but they still got a success page on Substack. Is this a bug?
- People are telling me they're blocked from paying to subscribe. Why?