Writers
If you're writing on Substack, get help with all your publishing, payments, and people questions here.
General
- How do I get my email out of the Promotions tab?
- Do you offer custom domains?
- Can I create multiple publications under the same account?
- Can I use affiliate links or advertising in my emails?
- If I set up a paid publication, does all my content have to be paid?
- How do payouts work on Substack?
Your publication
- How are "Opens" captured?
- Can I make a private Substack publication?
- What are email list verifications?
- How do I add tags to my publication?
- Why are my open rates low?
- Can I embed a signup form for my publication?
Publishing a post
- How do I publish a new post?
- How do I publish a podcast episode?
- How do I start a discussion thread?
- How do I schedule a post for a future date?
- What's the difference between public and subscriber posts?
- How do I embed media in my post (e.g. images, audio, video, GIFs)?
Subscriber troubleshooting
- A subscriber told me they aren't getting my emails. What should I do?
- How do I revoke a subscription or remove someone from my list?
- How do I issue a refund?
- A subscriber told me my newsletter looks all messed up in their email client. Why?
- Someone subscribed to my publication and had a payment failure, but they still got a success page on Substack. Is this a bug?
- People are telling me they're blocked from paying to subscribe. Why?