Substack Publishers may issue refunds, at any time, at their discretion as permitted by the functionality of the platform and Stripe, our payment processor.
Publishers who wish to learn more on how to issue refunds can do so here.
Subscriber refund requests should be made directly to the Publisher of the subscribed publication, who will issue refunds at their discretion.
In the event that a reader has trouble contacting the Publisher, or if the Publisher is unresponsive, please contact our Support team through this form; and Substack will honor the refund request according to (1), (2), (3) of our Refund Policy below as well as other discretionary cases.
- If a refund request is made within 7 days of payment.
- If payment has been made to a dormant publication.
- A dormant publication is a publication which has had at least 6 months of inactivity for the annual subscription tier or at least 1 month of inactivity for the monthly subscription tier (from the date of your payment). Inactivity means that the publication has not published any articles.
- If there has been a service issue.
- A service issue is an issue occurring at a technical or server level (i.e., a software bug which creates a delay in the receipt of a publisher’s email). A pro-rata refund, based on the delay and/or extent of the service issue, will be provided.
Note: Please note that refunds can take up to 5-10 business days to appear on your credit card statement.