How do I make changes to a reader's subscription on Substack?

Navigate to your Subscribers tab and locate the subscriber by entering their email address in the Search bar:


Click on the three dots next to their name and select "Edit Subscription":


For a paying subscriber

  • Turn off auto-renew: their paid subscription will end after their current billing period.
  • Cancel subscription: cancel their subscription to issue a prorated or full refund and they'll be downgraded to a free subscriber.

To learn more about Substack's refund policy, read this article.

Remove from email list

Removing a free or paid subscriber from your email list will stop the subscriber from receiving any emails from your publication moving forward. For paying subscribers, their subscription will be canceled with a prorated refund.

Was this article helpful?
6 out of 25 found this helpful

Articles in this section

Need more help?
Submit a request to our Support team and we'll be glad to help!