If you're unable to log in to Substack because you've lost access to your email address or can't remember the address used to create your account, please contact our Standards & Enforcement team here. If you've lost access to your two-factor authentication app, you can reset two-factor authentication on your Substack account by answering your recovery questions.
We may be able to help you recover your account, but it's not possible in all cases. You'll be asked to provide answers to account security questions if you have them enabled and may be prompted to verify additional account details like payment information.
We strongly encourage our entire Substack community to enable account security questions by following these steps. Enabling this security feature makes it much more likely that we'll be able to grant you access again so you can get back to reading and writing.