If a family member or loved one has passed away, we’re very sorry for your loss. You can request the cancellation of their subscriptions and deletion of their account by emailing firstname.lastname@example.org with your request.
What information do I need to provide with my request?
We ask that your request includes one of the following forms of documentation to provide proof of authority:
- Power of attorney
- Birth certificate
- Last will and testament
- Estate letter
We also ask that you provide proof that your loved one has passed away with one of these forms of documentation:
- Memorial card
Are there any limitations on what Substack can do?
We cannot take any of the following actions on behalf of a deceased publisher:
- Grant account access to a non-account holder
- Change banking information
- Grant Stripe access to a non-account holder
- Refund subscribers to the publication
- Transfer ownership of the account
- Make paid only content free
- Export publication account data