If a family member or loved one has passed away, we’re very sorry for your loss. You can request the cancellation of their subscriptions and deletion of their account by contacting our Support Team with your request.
What information do I need to provide with my request?
We ask that your request includes one of the following forms of documentation to provide proof of authority:
- Power of attorney
- Birth certificate
- Last will and testament
- Estate letter
We also ask that you provide proof that your loved one has passed away with one of these forms of documentation:
- Memorial card
Are there any limitations on what Substack can do?
We cannot take any of the following actions on behalf of a deceased publisher:
- Grant account access to a non-account holder
- Change banking information
- Grant Stripe access to a non-account holder
- Refund subscribers to the publication
- Transfer ownership of the account
- Make paid only content free
- Export publication account data