How do I request the deletion of a deceased family member’s Substack account?

If a family member or loved one has passed away, we’re very sorry for your loss. You can request the cancellation of their subscriptions and deletion of their account by reaching our Support Team with your request. 

Note: We can only delete accounts and cancel subscriptions of deceased account holders.

What do I need to provide in my request?

We ask that your request includes one of the following forms of documentation to provide proof of authority:

  • Power of attorney 
  • Birth certificate
  • Last will and testament 
  • Estate letter 

We also ask that you provide proof that your loved one has passed away with one of these forms of documentation: 

  • Obituary 
  • Memorial card 
Important: Please cover any highly sensitive information (such as social security numbers) when submitting these documents. 

Are there any limitations on what Substack can do?

We cannot take any of the following actions on behalf of a deceased account holder: 

  • Change reader profile information 
  • Allow account access 
  • Change payment methods 
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