How do I reset my password?

If you can't remember your password to your Substack account, we can send you an email to set a new password.

Visit the Forgot Password page and we'll email you a link that you can use to set your password.

I haven't received an email– what can I do?

We recommend trying these troubleshooting tips:

  • Is the email in your Spam or Junk folder? If so, unblock sender and move to Inbox.
  • Are you using a work email address? It's possible they (especially if you're using a government, education, or corporate address) could be blocking our servers. In this case, you or your IT department will want to whitelist on@substack.com as a safe-sender in your email account. 

If you're still not getting our password reset emails, just get in touch with us and we can help!

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