Can I get a refund on my subscription?

Substack is a place for independent writers to build their own businesses. In most cases, Substack does not manage payment-related disputes or issues between readers and writers.

How do I request a refund?

Refunds are issued at the discretion of the writer.

You can request a refund directly from the writer by replying to any of their emailed posts or reaching out to [theirpublicationname]

For example, if their Substack is, you can email them at

If you have trouble contacting the writer, or if the writer is unresponsive, contact our Support team. We may honor a refund at our discretion, depending on the circumstances.

Note: Refunds can take up to 5-10 business days to appear on your credit card statement

Writers: If you’d like to issue a refund, you can do so from your publication’s subscriber dashboard by following these steps: How do I cancel a subscription and issue a refund for a paid subscriber?

Was this article helpful?
90 out of 196 found this helpful

Articles in this section

Need more help?
Submit a request to our Support team and we'll be glad to help!