Can I get a refund on my subscription?

Substack is a place for independent writers to build their own businesses. In most cases, Substack does not manage payment-related disputes or issues between readers and writers.

How do I request a refund?

Refunds are issued at the discretion of the writer.

You can request a refund directly from the writer by replying to any of their emailed posts or reaching out to [theirpublicationname]@substack.com.

For example, if their Substack is skylinetrails.substack.com, you can email them at skylinetrails@substack.com

If you have trouble contacting the writer, or if the writer is unresponsive, contact our Support team. We may honor a refund at our discretion, depending on the circumstances.

Note: Refunds can take up to 5-10 business days to appear on your credit card statement

Writers: If you’d like to issue a refund, you can do so from your publication’s subscriber dashboard by following these steps: How do I cancel a subscription and issue a refund for a paid subscriber?

Was this article helpful?
No
90 out of 196 found this helpful

Articles in this section

Need more help?
Submit a request to our Support team and we'll be glad to help!