How do I turn off paid subscriptions on Substack?

To turn off paid subscriptions, navigate to your publication's Settings page and click on Danger Zone in the left navigation bar.

In the Danger Zone section, click on “Disconnect Stripe":


This option will: 

  • Refund and notify all your paid subscribers by email 
  • Cancel all paid subscriptions to your newsletter
  • Revoke Substack’s access to your Stripe account 

The balance you’ll need in your Stripe account to successfully refund paying subscribers for subscription time they paid for but won’t receive will be automatically calculated for you. 

If you’d like to disconnect your account without cancelling or refunding subscriptions, submit a request to our support team.

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