How do I cancel a subscription and issue a refund for a paid subscriber on Substack?

To cancel a paid subscription and issue a refund, navigate to your Subscribers tab.

Locate the paid subscriber by entering their email address in the Search bar:

Click on the three dots next to their name and select "Edit Subscription":

You'll then have the option to cancel their subscription with a pro-rated or full refund for their most recent subscription transaction to your Substack.

Once the paid subscriber is canceled, the reader will be notified via email about their refund and be downgraded to a free subscriber. They'll receive free posts but won’t have access to paid-only posts or comments on paid-only posts.

To learn more about Substack's refund policy, read this article.