Seeing your status as "free email list" on your favorite Substack publication?
The likely culprit may be your email address– whether it's a typo in the email address used to signed up for a subscription plan or a completely different email address.
We recommend logging out of your Substack account and logging in with any other email address you think you may've used.
Tip: As a refresher, steps on how to log into Substack can be found here.
If you're still unable to access your paid subscription, submit a request with the the name of the publication and the last four digits of the credit card you've used and we'll try to find your account!