Seeing your subscription status as "free subscriber" on the manage subscription page of a publication when you've paid for a monthly, annual, or founding subscription?
The likely culprit may be your email address– whether it's a typo in the email address used to sign up for a subscription plan or a completely different email address.
We recommend signing out of your Substack account and signing in with any other email address you may have used.
If you're still not seeing a paid subscription, contact our Support team with the following information so they can locate your paid subscription:
- Any other email addresses you might have used on Substack. If you received a receipt, the billing email address is listed in the body of the email. It says: "Subscription for [EMAIL ADDRESS]"
- The last four digits of the card used for the payment
- The date and amount of the charge
- The zip/postal code linked to the credit card
Tip: As a refresher, steps on how to sign into Substack can be found here.