Why am I listed as a free reader when I paid for a subscription?

Seeing your subscription status as "free subscriber" on the manage subscription page of a publication when you've paid for a monthly, annual, or founding subscription?

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The likely culprit may be your email address– whether it's a typo in the email address used to sign up for a subscription plan or a completely different email address.

We recommend signing out of your Substack account and signing in with any other email address you may have used. 

Tip: As a refresher, steps on how to sign into Substack can be found here.

If you're still unable to access your paid subscription, submit a request with the the name of the publication and the last four digits of the credit card you've used, and we'll try to find your account!

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