Why is my payment to renew a subscription failing?

Card payments can fail for a variety of reasons, so you'll want to contact your credit card issuer directly to see why they declined our transaction attempt.

Your card issuer may believe that the transaction might be fraud and they'll be able to tell you more about this and help allow these charges to be accepted in the future.

What do I do next?

Each time a payment fails, you'll be notified via email with instructions on how to update your card.

We'll provide you a two-week window to get this resolved with your bank. During the two weeks, you'll still have access to the paid subscription.

Note: If we're unable to collect payment, your subscriber status will be converted to a free subscription.
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