Readers are saying that they're blocked from paying to subscribe on my Substack. Why?

If your readers are being blocked from paying to subscribe to your newsletter, it's possible that:

  • Our payments processor, Stripe, may have flagged your account and blocked it from accepting payments.
  • Payments may not be supported in the country you reside in.
  • A reader's bank may think the charge is fraudulent and have blocked the transaction. We recommend they contact their bank as a next step and ask their bank to allow the charge to clear.
Was this article helpful?
0 out of 19 found this helpful

Articles in this section

Need more help?
Submit a request to our Support team and we'll be glad to help!