If you've signed up for a newsletter and haven't received your first email or you've been receiving emails and suddenly they've stopped coming, don't fret! Here are some trouble-shooting tips to help you get emails again from your favorite Substack writers.
Try testing your email address
To test whether your email delivery is working for a publication:
1. Navigate to https://publicationname.substack.com/account/email-test
You'll need to replace "publication name" with the name of the writer's Substack.
For example, if a newsletter you subscribe to is "Skyline Trails", enter the following URL:
2. Sign into the publication and select, "Send test email".
Check your email settings
- If you have Gmail, check your Promotions tab. If a newsletter is in that section, move it to your Primary inbox.
- Make sure that your email address on file is correct.
- Check your spam folder to see if emails have gone there. If so, make sure to "mark as not spam" in your email client.
- Add the publication's Substack email address to your contact list. All posts will be sent from this address: [subdomain]@substack.com. Replace 'subdomain' with the name of the publication.
- Send an email to the publication's Substack email address. This can often cause intermediate email filters to allow incoming messages.
- If you are on a corporate or government email account, talk to your IT department and tell them to whitelist the publication's Substack email address.They often have email filters that are out of your individual control and can quickly resolve the issue.
There may be an email block
Go to your Substack account and see if there's an "Email block" message from Substack.
Follow the instructions on how to clear the email block.
If you're still not receiving any Substack emails, contact our Support team here.
Check your Settings on the Substack App
If you have the Substack app installed, head to the Notifications section in your Settings.
If you have "Smart Notifications" selected, this means that you'll primarily receive push notifications about new posts in the app and may receive email newsletters if you haven't opened the Substack app in a while.
Prefer to receive new posts via email and the Substack app? Select the "In email and app" option.
If you'd prefer to only receive posts via email, select "Only in email".
With these two options, your email newsletters should resume.