How do I offer group subscriptions?

If you think that organizations, companies, or other institutions might want to buy multiple subscriptions for their members, you can provide group subscriptions.

Group subscriptions for annual plans are available via https://your.substack.com/subscribe?group=true (replace "your" with the name of your Substack publication) and an administrator can subscribe with a single card.

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What happens next?

Once the group subscription admin subscribes to the publication, they can enter the group's emails on their Account Settings page. Learn more here on the next steps of group subscriptions.

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If I'm the group subscription admin, can I cancel subscriptions during the year? 

Cancelling subscriptions during the annual plan isn't possible. However, as a group admin, you can remove people from the plan which will open up seats for other people. 

For example, if you have 10 people in your group subscription and want to remove 5, you can do so from your Substack account. If you remove 5 people, this opens up 5 seats in your group plan.

Tip: You can change who the subscribers are in your group subscription plan an infinite amount of times. If you need reduce the number of seats with a pro-rated refund, please contact our Support team.

Can I add more seats to the group subscription plan during the year? How does this affect the renewal price?

If you've filled all of the slots in the group subscription, adding another email will include a pro-rated charge for the additional seat until the start of your next billing period.

You can add more seats to the group plan in the Manage Group section. You'll immediately get charged a one-time pro-rated amount for the time that's remaining on your billing cycle for one seat. We'll display the pro-rated amount, the new yearly subscription rate that reflects the total number of seats, and the date of your next billing cycle.

For example, if you originally signed up a group of 10 seats and would like to add 1 additional seat five months before your renewal date, you'll be charged a pro-rated amount for five months. On the next annual renewal cycle, you'll be charged for 11 group seats. 

Note: You can only add one new subscriber at a time. If you add 5 or 10 additional members to the group, you will receive 5 or 10 separate charges on your card.

 

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