When you set up payments on Substack and connect to Stripe, Stripe will let you know that the customer support details you enter may be visible in payment statements, invoices, and receipts.
To edit your public support details such as hiding your phone number, you can follow these steps:
1. Sign into your Stripe account. At the top of your Stripe account, click Settings.
2. Click on Business.
3. From the drop-down menu, select Public details.
4. On the Public details page, you can change your customer support phone number, address, and email. You can also access this page directly at:
https://dashboard.stripe.com/settings/update/public/support-details
5. To prevent your phone number from appearing on subscription invoices and receipts, click the toggle. If you see a purple toggle, this indicates that the phone number in this section will be visible on receipts and invoices. A gray toggle indicates that the phone number will be hidden.
Alternatively, enter a Google Voice number.
6. An address is mandatory, but you can set up a virtual mailbox for extra privacy or enter a business address.
7. You can change your customer support email to your Substack alias here. We recommend using your Substack alias if you entered your personal email address during the Stripe onboarding.
7. Finalize the changes by selecting "Continue".
